Frequently Asked Questions
Can I get a refund if I'm unhappy with my purchase?
If you are unsatisfied with your strategy call, please contact our studio directly at [email protected] Strategy calls are not covered by a refund due to the nature of the service, however, if you feel unsatisfied we will make it right with our guarantee.
How do I schedule my appointment?
After purchasing your strategy session, you will be contacted by our Project Manager within 24 hours, who will schedule your call and send you a confirmation via text message and email.
What happens after I schedule and book my session?
After booking, you will receive a Welcome Email from a member from on team to onboard you and prepare you for your call. You will receive a targeted questionnaire for you to complete so that your Instructor can prepare for your call, and ensure the call is most productive and result-driven for your success.
Is there a way to reschedule my appointment?
Yes! We ask that if you would like to reschedule, please do so 48 hours before your scheduled appointment by contacting our team at [email protected] We enforce a cancellation policy to secure our calendar and ensure we're able to accommodate the needs of all of our clients and students. You will be able to view our cancellation policy at the time of booking, before you make your purchase. We're always ready to assist you with any questions.
Is the 2 hours all at once or divided?
The breakdown of what will take place in hour 1 and hour 2 of your session is available in the service description above. The call is divided up for the intensive strategy call in the first hour, followed by a follow up call of your action items in the second hour. For the latter, you will be scheduled for the follow up.
Is there a 1 hour session? I'm not yet ready to make a full 2 hour investment.
Yes! You'd click the button on this page, or here to be directed to the purchase link. The process is still the same, but the time difference is much more condensed than our intensive 2 hour strategy session.
Can I purchase this strategy call session more than once?
Absolutely! If you find yourself in need of consulting more than once, simply purchase another session.